Returns & Exchanges

退換貨說明

We are committed to ensuring every customer is satisfied with their purchase.

chuu zip 商品多為韓國代購，屬個別下單性質。除商品本身瑕疵或運送破損外，恕不接受非瑕疵退換，下單前請確認商品規格與需求。如遇瑕疵，請於到貨 3 日內拍照與我們聯繫，我們會盡快為你處理。

3-Day Return Policy / 3 天退換貨保障

We accept returns and exchanges within 3 days of delivery for most items.

大部分商品享有 3 天退換貨保障。

Damaged upon arrival / 收到時已損壞
Items damaged during shipping will be fully replaced or refunded.
運送途中損壞的商品將全額更換或退款。
Manufacturing defects / 製造瑕疵
Cracks, chips, or structural issues not caused by handling.
非人為造成的裂痕、缺角或結構問題。
Wrong item received / 收到錯誤商品
If you received a different item than what you ordered.
收到與訂購不符的商品。

1
Contact Us / 聯絡我們
Email us within 3 days of receiving your order with your order number and reason for return.
收到訂單後 3 天內，以電子郵件告知訂單編號及退換原因。
2
Submit Photos / 提供照片
Provide clear photos of the item and any damage or defects.
提供商品及瑕疵的清晰照片。
3
Approval / 審核確認
We will review your request and respond within 2 business days.
我們將於 2 個工作天內審核並回覆。
4
Ship the Item / 寄回商品
Pack the item securely with original packaging and ship to our provided address.
使用原始包裝妥善包裝商品，寄至指定地址。
5
Refund or Exchange / 退款或換貨
Once we receive and inspect the item, we will process your refund or exchange.
收到商品檢查後，將處理退款或換貨。

Refunds will be processed using the original payment method within 5-7 business days after we receive and inspect the returned item.

收到並檢查退回商品後，退款將於 5-7 個工作天內以原付款方式退還。

Return shipping costs: For defective or damaged items, we cover the return shipping. For other eligible returns, shipping costs are the customer's responsibility.
退貨運費：瑕疵或損壞商品由我們負擔運費，其他符合退換條件的商品由顧客負擔。
Original packaging: Please keep the original packaging until you're sure about your purchase, as items must be returned in their original packaging.
原始包裝：請保留原始包裝直到確定購買，因退換需使用原包裝。
Inspection upon delivery: Please inspect your items upon delivery and report any damage immediately.
收貨檢查：請於收貨時立即檢查商品，如有損壞請立即通知。

需要協助嗎？

If you have any questions about returns or exchanges, our team is here to help.